We value your feedback
If you would like to pay us a compliment or are dissatisfied with any aspect of the service you have received, please let us know.
Call us
Phone our Customer Contact Team: 1300 722 217
If you're overseas, call +61 7 5553 0800
Write to us
National Mortgage Company
PO Box 2087
Broadbeach QLD 4218
Making a formal complaint
If you have a complaint, let us know so we can fix the problem. We will investigate the complaint, answer your questions and do all we can to regain your confidence.
Dispute resolution
We will take all steps to completely resolve any issues you raise. If you believe your complaint has not been satisfactorily dealt with, you may wish to contact an external dispute resolution service.
National Mortgage Company is a member of the Credit Ombudsman Service Limited. www.creditombudsman.com.au
